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FrameCoach Support
Quick answers for camera access, saved photos, Auto Capture, and FrameCoach Pro.
Privacy question
Learn what stays on your phone, what purchase data is processed, and how to control permissions.
Read the Privacy PolicyFrequently asked questions
Why does FrameCoach need camera access?
Camera access powers the live preview, composition guidance, pose analysis, and photo capture. Camera frames are analyzed on your iPhone and are not uploaded to us.
Where are my FrameCoach photos stored?
Captures stay in FrameCoach's private local storage. A photo is added to your system Photos library only after you choose Export. Export important captures before deleting the app.
How does Auto Capture work?
When Auto Capture is enabled, FrameCoach can take a photo when your live frame reaches a new high match. A shutter animation, sound, and haptic confirm the capture. You can turn Auto Capture off and use the shutter button at any time.
What do the blue guides mean?
The blue guides represent parts of the reference composition that still need adjustment. Follow the nearby direction prompt and move the phone or subject until the guides settle and the match score rises.
Do I have to use a preset's photo style?
No. Photo style is optional. You can keep the normal camera result or apply the preset-specific look.
How do I restore FrameCoach Pro?
Open a FrameCoach Pro screen and tap Restore Purchases. Use the same Apple Account that made the original purchase. If access does not return, confirm the subscription is active in Settings, then contact us.
How do I manage or cancel a subscription?
On iPhone, open Settings, tap your name, tap Subscriptions, and select FrameCoach. Apple manages billing and cancellation.
FrameCoach cannot save to Photos. What should I do?
Open iOS Settings, find FrameCoach, and allow Photos access for adding photos. You can also keep captures inside FrameCoach and export them later.